No returns are accepted unless the product arrived damaged. No exception on returns, exchanges, or replacements in the case where the reason is due to the item being too small or too large. We provide photos for every necklace that displays sizing.
Please notified me before returning any items. Please message your full name, order number and the item(s) you would like to return. Do not ship a product back unless it has been approved. Returned items must be in brand new condition and in the original packaging as you received it.
Customers are responsible for ALL shipping costs when returning. Item total is refunded.
The customer is responsible for the shipping costs associated with returning the item(s). After receiving the returned item, the full payment will be returned to the customer's account.
Orders that were not received due to inaccurate or incomplete address provided during the checkout procedure will not be refunded, unless the order is classified as undeliverable and returned to Crystal Pleasures.
If your package was delivered but you did not receive it, it is your responsibility to contact the post office and resolve the issue. It is your responsibility to contact the post office and file a claim for the missing package.